Head of Support Darjuš

Once a Support Specialist, now the Head of Support – Darjuš’s journey at Ruptela is of persistence, patience, and the ability to thrive in challenging situations. His love for problem-solving and effective communication helped him excel in both customer and technical support, making him a precious asset to our team!

When not managing a support team, Darjuš finds solace in woodworking, a craft that requires the same precision and attention to detail as he brings to professional life. Simultaneously, spending quality time with family is a top priority for Darjuš – the one thing that matters most.

What does our support guru suggest for those aspiring to start a career in telematics? Have a strong foundation in technology, be willing to adapt and learn, and keep improving your communication skills!

Tell us more about yourself and what led you to your current position. What three words would you use to describe your role?

My journey at Ruptela began in a support specialist role, but through hard work and dedication, I have since risen to the position of Head of Support. Over the years, I have accumulated extensive experience in both customer and technical support, which has helped me to excel in my current leadership role. I attribute much of my success to my persistence, patience, and ability to maintain focus even in challenging situations.

What made you pursue a career in tech? How did you become interested in telematics and join Ruptela?

I became a member of the Ruptela family almost 9 years ago after Ruptela visited our university during a career day. Their presentation on telematics devices and vehicle tracking motivated me to learn as much as possible about this field. As a result, I focused my bachelor’s work on tracking devices and even built one myself. After finishing my studies, I noticed a technical support specialist job opening at Ruptela. Given my passion for problem-solving and communication, I applied for the position, and I’m proud to say that I’m still a part of the Ruptela family today.

How does your journey at Ruptela looks like?

I’ve come a long way on a winding and challenging road. I started my career as a Technical Support Specialist and progressed to become a Technical Support Engineer. After improving my technical knowledge, I was promoted to the position of Senior Technical Specialist.

As I gained experience in customer service, my manager recommended that I take on the role of Service Delivery Manager. This opportunity allowed me to work with a diverse range of people within the company and helped me to develop essential skills. My performance in this role led to a promotion to Head of Customer Success.

Nearly a year has passed since I received a proposal to become a manager for the technical support team, which I eagerly accepted. As someone with a strong background in technical support and customer service, I believe I have the necessary skills and experience to excel in this new role and contribute to the success of the team.

What are your job’s most challenging and most cheering elements?

Undoubtedly, the most difficult aspect of work is the level of responsibility that comes with it. There are times when you have to take charge and make crucial decisions that can affect the team and the entire organization.

Chearing – The fruits of the labor

Tell us more about your hobbies

Woodworking is a wonderful hobby that requires a unique set of skills and traits. To be successful in this craft, one must possess a keen eye for detail, precision, and a great deal of patience. Each cut, measurement, and joint must be carefully thought out and executed flawlessly to create a beautiful and functional piece of woodwork. With each project, woodworkers develop their skills and hone their craft, constantly improving and refining their techniques. Whether it’s creating a simple picture frame or a complex piece of furniture, woodworking is a rewarding and fulfilling hobby that provides both artistic expression and practical skills.

What is your favorite place in the world? Why?

Being with my family is what matters the most, no matter where we are.

And the last one – could you share any advice for those who want to start their career in the telematics industry?

To start a career in the telematics industry, it is essential to have a strong foundation in technology and engineering. Gaining experience in related fields, staying up-to-date with emerging technologies, looking for internships or entry-level positions, developing strong communication and interpersonal skills, and being willing to adapt and learn are key factors for success in the industry.